resmed

In-House Technician

We are hiring a Technician to join our Technical Support team at our Warsaw office.

Let's talk about the role:

The primary role of the Technician is to repair devices of the whole ResMed product range along with providing technical support function to customers & internal teams. Key deliverables include taking ownership of customer queries on ResMed products, research solutions and promptly respond whilst maintaining the highest level in quality. Provide technical aftersales support & technical training together with repairing ResMed products, investigating device failures, upgrading the systems, product maintenance & testing.

Let’s talk about Responsibilities

The primary objective of In-house Technician is to perform in-house diagnosis, servicing, repair and testing of customer returned ResMed products/devices using established procedures.
Key responsibilities include performing maintenance, testing and calibration of repaired products, ability to interpret data/information captured on devices for analysis, troubleshoot and providing recommended resolutions, preparing quotes and repair reports.
Local QA/RA SCHU representative: complaint handling responsible for device data traceability all along the life cycle, Management of complaints via ResMed ERP tool, facilitating communication between local authorities and RCHU.
Technical support via phone, email & CRM tool to local customers
Perform technical training to customers (hospital staff and Authorized Service Centers) and manage re-certification process: remote training or Face to Face training when required
Loan device management: sending/receiving, keeping record
Logistic coordination for service devices: custom clearance paperwork
Other tasks and responsibilities as assigned.

Let’s talk about Qualifications and Experience

Required:

Technical Degree with at least 5 years of experience in a similar role.
Languages: Native level of Polish and fluent English (B2-C1 level minimum)
Knowledge of measurement units and electronic parts
Strong knowledge and experience using an ERP system such as Oracle.
Ease with computers: Microsoft office (Word, Excel, Powerpoint, Outlook), CRM tools
Professional and effective communications skills – both verbal and written. Ability to effectively interact and maintain professionalism with customers at all levels via phone and email.
Ability to interact professionally with senior internal and external personnel, to drive resolutions that contribute to company plans and objectives.
Able to grow his skills and the skills of the team by working as a team member and being able to manage conflict.
Customer oriented and Quality mindset together with and autonomous and rigorous personality.
Autonomy
Curious and persevering
Communication skills over the phone
Thoroughness of technical gestures
Computer skills
Team spirit

Preferred:

First hospital market experience
2 years of experience in medical devices repairs.
Working knowledge of the Polish healthcare system/demonstrated ability to manage relationships with healthcare professionals
Should have prior experience with technical repair and/or day to day service center functions supporting customers.

Additional information :

At ResMed, all employees benefit from a bonus plan, the percentage of which depends on your position within the organisation.
You also have access to a referral bonus and to ResMed's preferred shareholding programme
Internal career opportunity - joining an international fast-pace and massively growing company

OK, so what's next?

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!