Customer Care Consultant - Outbound Sales

Let’s talk about who we are 

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.  

We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day. 

Let’s talk about diversity, equity and inclusion 

We embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles.   

nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or would like this advertisement in an alternative format, please contact us at nibemployment @nib.com.au. 

Let’s talk about this role 

Let go of the stereotype that comes when you hear the words sales and call center. Are there KPIs? Yes!  Will I receive ongoing coaching, feedback and development to help me achieve these goals? Absolutely! 

Each call is a new opportunity to shine and make a difference and earn! We have a great bonus structure that can see your earning potential grow through your commitment to achieving your goals. We will give you the tools to have the conversations, you just need to bring the passion, tenacity, and grit to apply your learnings to each and every conversation. 

This role will see you:  

• Promote and sell nib’s Private Health Insurance products and services through outbound channels; by partnering with members to ensure we understand their needs and provide suitable solutions
• Ensure nib members are fully informed with accurate information about their product and entitlements
• Be open to growth and learning, and be part of a team culture that supports one another and celebrates our success
• We offer a hybrid work environment, with in office days for team connection, collaboration and fun! Let’s talk about you 

Your motivation and drive coupled with a passion for achieving and reaching set goals will set you up for success! 

We are looking so someone who can speak to a range of different customers from all walks of life and someone who is confident in asking for the sale, while offering exceptional service.

• Successful applicants must be available to commence training and employment on 24th February 2025
• Due to our business requirements, we are looking for folk who can work shifts from 10am – 6:06pm
• The initial training and orientation will take place over one month at our beautiful Newcastle office 9am - 5pm. During this time, you will have the opportunity to meet your new teammates and get settled into your role After completing the initial training period, you'll benefit from our flexible hybrid working model, which allows you to work from home up to 80% of the time.  

At nib, we recognise that some people may only apply when their education, skills and/or experiences are identical to what an employer is looking for in a candidate. We’re always on the lookout for curious individuals who will add to the culture at nib Group – so if this role resonates with you, please apply!  

 

Let’s talk about working at nib 

Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you. 

Other benefits to support you at work (and play) include: 

• Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance
• The opportunity to give back to the community through paid leave for volunteering through nib Foundation
• Support your better health – whatever that looks for you - through our nib Well Program and corporate fitness discounts
• Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits
• Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employee The fine print 

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.  

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work. 

Please note, applications will not be monitored over the Christmas shut down period 23/12/24 - 03/01/25. We look forward to reviewing your application when we are back.