Customer Care Consultant - Work from Home

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

We are excited to announce that we are expanding our team and seeking passionate Customer Care Consultants to join us in our dynamic work-from-home environment. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency.

As a Customer Care Consultant, you will play a crucial role in assisting families and carers by answering inbound calls. Your responsibilities will include providing information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions.

This position is not only rewarding but also directly contributes to the well-being of the community. If you are someone who is passionate about making a difference and enjoys helping others, we encourage you to join our growing team and be a part of something meaningful.

Here's the good info you want to know:

• Australian based role
• Multiple permanent full-time positions available
• Start date 20th January 2025
• Must be available to work a rotational roster and be able to work the full time - 38 hours per week, 5 shifts per week to work between the hours of Monday to Friday 7am - 10pm and Saturday 9am - 4pm on a rotational roster. Shift times are AEST.
• Rotating roster generally released 2 weeks in advance
• Paid training + access to additional support while you're settling in
• You will be required to complete a National Police Clearance
• Full work rights to work within Australia
• You must reside in one of the following states Victoria, New South Wales or Queensland

What makes a successful Customer Care Consultant

• Exceptional Customer Service Skills: The ability to provide outstanding service to customers, addressing their needs effectively and efficiently.
• **Proficiency in PC Literacy:**Demonstrable experience with various computer platforms and software, enabling smooth navigation and operation across multiple systems.
• Adaptability in a Busy Environment: Capability to manage inbound calls within a bustling contact center setting, maintaining composure and professionalism under pressure.
• Strong Multitasking Skills: Capacity to juggle multiple tasks while actively listening to customers and responding to their inquiries promptly.
• **Clear Verbal and Written Communication:**Excellent communication abilities, both verbally and in writing, to convey information clearly and effectively to customers.
• **Eagerness to Learn:**Willingness to acquire new skills and knowledge, staying updated on changes in process
• Meeting KPIs and Competencies: Ability to meet output and quality Key Performance Indicators (KPIs) and competencies, demonstrating consistent performance and dedication to excellence.

These qualities collectively contribute to the success of a Customer Care Consultant, enabling them to provide exceptional service and support to customers while thriving in a fast-paced work environment.

As this role is working from home, you will need to have the following setup:

• Windows 10 based PC & Monitor Or Windows 10 based Laptop with an i5 processor and 8GB RAM or equivalent.(25G upload and download speed / at a minimum) 50 Meg plan
• Anti-Virus installed and Windows Defender switched on.
• Must have dual monitors (this does not include laptop screen)
• Reliable internet connection - Hardwired NBN Internet connection - No hot spotting or tethering.
• Headset with a microphone.
• Smartphone Android 9 or IOS 15.
• Note: No Macbooks as they are not compatible with our system.

What's it like to work at Probe CX:

• Fantastic working culture, where you'll feel valued and supported every day.
• Unlimited access to a trusted mental health and well-being platform, giving you peace of mind and helping you thrive.
• Opportunities for career progression, with a company that invests in your professional growth and development.

All communication in the initial stages will be via email so please keep an eye on your inbox including your junk and spam folders.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.

At Probe CX equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%!

#S-DNI