Customer Service Officer – Expression of Interest - Avalon Airport
The Jetstar team at Avalon Airport are seeking expressions of interest from customer service superstars who are interested in joining our team at the Avalon Airport. .
If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar! We are undertaking one of the biggest recruitment campaigns in our 19-year-history. Join us during an exciting period as we welcome more state-of-the-art aircraft, launch new international routes and continue our mission to help more people take off through low fares.
Applications are invited from highly motivated individuals with a customer centric approach to work. This is a fast paced, sometimes demanding environment, so you'll be expected to thrive under pressure and have the ability to handle several challenges at once. A great attitude, professional presentation and the experience to handle a busy and dynamic customer service environment will be the key to your success in this role.
The Role
The position operates on a rotating roster, including weekends and public holidays. Both permanent and Fixed term part time positions available
As a Customer Service Officer (CSO), you will be responsible for:
- Experience providing a high level of customer service at check-in, kiosk or on the concourse as passenger's board flights.
- Service desk duties; processing bookings, reservations, handling late flights and excess booking payments.
- Baggage service area duties; handling mishandled baggage and lost property.
- Manual duties including assisting special needs passengers to the gate.
- Maintaining accurate communications between customer service and other Jetstar teams.
- Ensuring aviation safety and security compliance relating to passengers and baggage.
To be considered you will have:
- A strong working performance history and demonstrated flexibility in availability;
- A superior safety focus and customer service orientation.
- A high energy, can-do approach coupled with affiliation with the Jetstar Values & Behaviours.
- As the 'face' of Jetstar, an immaculate sense of personal presentation, in line with the highest professional standards of the industry.
- Strong communication ability coupled with a measured approach to conflict resolution when handling delayed or upset customers.
- Excellent computer skills.
- Cash handling skills
- The ability to work on a rotating roster.
About Us
The Jetstar Group has airlines in Australia, New Zealand, Singapore, Japan and Vietnam. Since launch in 2004, we have grown from a team of 8000 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 18 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft.
Our Culture
Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.
Our Benefits
Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.